FAQs

Shipping



Currently, we only offer shipping within UK . We are working to expand our shipping services to more countries in the future.


e're pleased to offer free shipping on all orders, regardless of the order value. Whether you purchase a single item or multiple products, you won't have to pay any shipping fees.




Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number on the following page:


Return


You can return your items within 30 days of receiving your order. To ensure a smooth return process, we recommend reading our Return Policy, which can be found in the footer of our website. If you would like to request a return, simply send us an email. Our team will be happy to assist you and guide you through the entire return process.



Please contact our customer support team as soon as possible and include your order number along with photos of the damaged item. We will, of course, make sure to provide you with an appropriate solution.


You can exchange an item by returning it in accordance with our Return Policy and placing a new order for the item you would like instead. To start the process, simply email us at service@skyelondon.uk.

"Other questions?"



If you would like to cancel or modify your order, please contact our customer support team as soon as possible. We can only make changes if your order has not yet entered the processing or shipping stage.




Enter your discount code in the designated field during checkout. The discount will be applied automatically to your order total.




We accept a variety of payment methods, including PayPal and credit cards. You will be able to view all available payment options during the checkout process.