Your Satisfaction Is Our Priority
At Skyelondon, we strive to provide an exceptional shopping experience. If you have any questions, need assistance with your order, or would like to make a return, our team will be happy to help.
Did You Order the Wrong Size?
Don't worry. If you selected the wrong size, please contact us at service@skyelondon.uk and include your order number.
Our team will help you find the correct size and provide the best possible solution. We respond to most inquiries within one business day.
Unsure Which Size to Choose?
If you're not sure which size is right for you, we're happy to help.
Simply email us at service@skyelondon.uk and, if possible, include your measurements so we can provide you with a quick and accurate recommendation.
Did You Receive a Damaged or Defective Item?
We apologize for any inconvenience. If your item arrived damaged or defective, please contact us as soon as possible.
To help us process your request quickly, please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the affected item.
The sooner we receive this information, the sooner we can provide you with an appropriate solution.
Did You Receive the Wrong Item?
If the product you received does not match the item you ordered, please contact us immediately at service@skyelondon.uk and include:
- Your order number.
- The name of the item you ordered.
- The name of the item you received.
- A photo of the item you received.
We will resolve the issue as quickly as possible to ensure you receive the correct item.
Do You Have Any Other Questions?
If you have any additional questions or need assistance with our products or services, you can contact us at any time at serivce@skyelondon.uk.
Our customer support team will be happy to assist you and will respond to your request as quickly as possible.
Return Information
In accordance with European consumer protection regulations, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal.
To request a return, please email service@skyelondon.uk with your order number and let us know that you wish to return your item.
Returned items must be:
- In their original condition.
- Unused.
- Returned with all original tags attached.
- Returned in their original packaging whenever possible.
Once we have received and inspected your return, we will issue your refund using the same payment method used for the original purchase.
Important Information About the Right of Withdrawal
Under European consumer protection regulations, you have the right to withdraw from your purchase without giving any reason.
Important: The withdrawal period begins only after your order has been officially delivered. This is considered to have occurred when the shipment tracking status shows "Delivered." While your package is still in transit, the right of withdrawal cannot yet be exercised.
