Return Policy
Return Policy
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)
Information on the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which:
- you, or a third party designated by you (other than the carrier), take possession of the goods, provided that you ordered one or more products in a single order and they were delivered together; or
- you, or a third party designated by you (other than the carrier), take possession of the last item, if you ordered several products in a single order and they were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement. You can do this by sending an email to:
You may use the model withdrawal form provided below, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of your right before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and, in any event, no later than 30 days after we receive your notice of withdrawal.
The refund will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until:
- we have received the returned goods; or
- you have provided proof that you have returned the goods,
whichever occurs first.
You must return or hand over the goods without undue delay and, in any event, no later than 30 days from the day on which you notify us of your withdrawal from this contract.
The deadline is met if you send back the goods before the 30-day period has expired.
The direct cost of returning the goods is the responsibility of the customer.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
- the supply of goods made to the consumer's specifications or clearly personalized;
- the supply of goods that are liable to deteriorate or expire rapidly;
- the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after at least 30 days and whose value depends on market fluctuations beyond our control;
- the supply of newspapers, magazines, or periodicals, with the exception of subscription contracts.
Loss of the Right of Withdrawal
The right of withdrawal expires prematurely for contracts relating to:
- the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal has been broken after delivery;
- the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
- the supply of sealed audio or video recordings or sealed computer software if the seal has been broken after delivery.
Withdrawal Form
Before returning any product, please always contact us at:
service@skyelondon.uk
The return address shown on our packages is not our return address. We will provide you with the correct return address by email once your return request has been received.
If you wish to withdraw from the contract, please complete the form below and send it to us by email.
Withdrawal Form
I/We () hereby give notice that I/We () withdraw from my/our contract for:
- the purchase of the following goods (*) /
- the supply of the following service (*)
Ordered on: ______________________
Received on: _____________________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
