Terms of Service

his website is operated by Serenova Moda. Throughout the site, the terms “we”, “us”, and “our” refer to Serenova Moda. Serenova Moda provides this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or making a purchase, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced in this document and/or available through hyperlinks. These Terms of Service apply to all users of the site, including but not limited to browsers, suppliers, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any of its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any modifications are posted constitutes acceptance of those changes.

Your Satisfaction Is Our Priority

At Skyelondon, we strive to provide an exceptional shopping experience. If you have any questions, need assistance with your order, or would like to make a return, our team will be happy to help.

Did You Order the Wrong Size?

Don't worry. If you selected the wrong size, please contact us at service@skyelondon.uk and include your order number.

Our team will help you find the correct size and provide the best possible solution. We respond to most inquiries within one business day.

Unsure Which Size to Choose?

If you're not sure which size is right for you, we're happy to help.

Simply email us at service@skyelondon.uk and, if possible, include your measurements so we can provide you with a quick and accurate recommendation.

Did You Receive a Damaged or Defective Item?

We apologize for any inconvenience. If your item arrived damaged or defective, please contact us as soon as possible.

To help us process your request quickly, please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the affected item.

The sooner we receive this information, the sooner we can provide you with an appropriate solution.

Did You Receive the Wrong Item?

If the product you received does not match the item you ordered, please contact us immediately at service@skyelondon.uk and include:

  • Your order number.
  • The name of the item you ordered.
  • The name of the item you received.
  • A photo of the item you received.

We will resolve the issue as quickly as possible to ensure you receive the correct item.

Do You Have Any Other Questions?

If you have any additional questions or need assistance with our products or services, you can contact us at any time at serivce@skyelondon.uk.

Our customer support team will be happy to assist you and will respond to your request as quickly as possible.

Return Information

In accordance with European consumer protection regulations, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal.

To request a return, please email service@skyelondon.uk with your order number and let us know that you wish to return your item.

Returned items must be:

  • In their original condition.
  • Unused.
  • Returned with all original tags attached.
  • Returned in their original packaging whenever possible.

Once we have received and inspected your return, we will issue your refund using the same payment method used for the original purchase.

Important Information About the Right of Withdrawal

Under European consumer protection regulations, you have the right to withdraw from your purchase without giving any reason.

Important: The withdrawal period begins only after your order has been officially delivered. This is considered to have occurred when the shipment tracking status shows "Delivered." While your package is still in transit, the right of withdrawal cannot yet be exercised.

How to Exercise Your Right of Withdrawal

You have 14 calendar days from the delivery date to request a return.

Please send an email to service@skyelondon.uk stating your order number and that you wish to exercise your right of withdrawal.

The direct costs of returning the item are the responsibility of the customer.

The item must be returned unused, in perfect condition, and, whenever possible, in its original packaging.

Once we have received and inspected the returned item, we will issue the refund using the same payment method used for the original purchase.

If you have any additional questions, our customer service team will be happy to assist you.

SkyeLondon
📧 service@skyelondon.uk
🌐 Skyelondon.uk

Thank you for trusting SkyeLondon.